Consulting firms are betting on unproven VR diversity trainings
Since 2018, every manager at consulting firm PricewaterhouseCoopers has taken a course on inclusive leadership. Normally, newly minted managers sit for a two-hour class with up to 60 peers, discussing how familiarity, comfort, and trust influence decisions on hiring, staffing, and performance evaluations. Those who can’t make it click through an online version. But last February, PwC moved some of these lessons to virtual reality.
Instead of talking about the issues, the bosses donned VR headsets and met with simulated colleagues to make decisions about who to hire, how to staff a project, and how to evaluate employee performance. They moved through the choose-your-own-adventure-style conversations by picking from a set of possible responses, which they read out loud to heighten the sense of realism. Afterward, the software program offered feedback on the decisions they made.